Answer to Question #164663 in Management for Daniel Fiable

Question #164663

Communication plays a vital role in business sectors because the information you share between two or more people build the success and benefits of the organization. Effective business communication construct good rapport between the employer and the staff, which help to develop it's productivity. Wherever business communication fails, the business loses money and become a failing business.

As a student learning business communication and soft skills is necessary because it has a wide scope in area such as writing letters, meeting, reporting, and presentation etc. Based on the above, you are required to develop your soft skills by reading and answering the following questions which are necessary for doing business in today's global digital era.

1a. Describe the context and media through which organization communicate effectively.

1b. What are the role barriers to effective communication play in the communication process. Illustract with an example.

2. The concept of listening is an important ingredients in the communication process.

Discuss the role listening plays in building relationship and improving performance in business.

3. Describe the characteristics of writing a business report. Elucidate on the pros and cons of the errors in the business writing.

Expert's answer

1a. Intrapersonal communication involves one person; it is often called “self-talk.” 

 For example, the voice within you that tells you, “Keep on Going! I can DO IT!” when you are putting your all into completing a five-mile race; or that says, “This report I’ve written is pretty good.” Your intrapersonal communication can be positive or negative and directly influences how you perceive and react to situations and communication with others.

Interpersonal communication normally involves two people and can range from intimate and very personal to formal and impersonal.

1b. There are many barriers to communication that exist in any organization, but some are more pervasive and more common than others. When barriers exist, they prevent people from truly listening to each other, leading to misinterpretation, message distortion, and the inability to get projects done successfully and on time. For example, a cultural barrier can lead to misinterpretation of the information in the organization.

2. Listening enables you to acquire facts so that you can make decisions that benefit your business. By listening to a job applicant in an interview, for example, you might discover his attitudes toward the profession, performance in previous jobs and information not detailed on his resume. This additional insight can help you decide whether the applicant is a good fit for your company. A supervisor who listens to an employee’s complaint about a health risk on the job might reduce injuries and enhance job performance.

3 Characteristics of writing a business report.

  • Simplicity: The report should be simple
  • Clarity: A report should be absolutely clear.
  • Brevity: The report should be brief and to the point.
  • Accuracy: The scientific accuracy of facts is essential to an excellent report.

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