“I love my work,” Tennys says, beginning the interview with a volley. “It’s a lot like a game. I keep my eye on the ball and never look back,” he continues. Tennyson “Tennys” Courts is a manager for Global Health Spas, Inc., which has popular health and recreation spas worldwide. “Now that I’ve finished my MBA, I feel like I’m on top of the world with Global,” Tennys says. “I think I can really help this outfit shape up with its computers and health spas.” Tennys is attempting to help your systems group, which is developing a system to be used by all 80 outlets (where currently each group handles its paperwork in its own way). “Can I bounce this off you?” he asks Terri Towell, a member of your team of systems analysts. “It’s a questionnaire I designed for distribution to all spa managers.” Ever the good sport, Terri tells Tennys that she’d love to take a look at the form. But back in the office, Terri puts the ball in your court. Systematically critique Tennys’s technique as depicted in Figure 4.C2, and expla
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