what is customer satisfaction ? what an organisation should do to ensure customer satisfaction?
Customer Satisfaction is a measure that determines buyers' gratification and happiness about the organization's products and services. Customers' satisfaction information can be obtained by conducting surveys and prospect ratings of the company, which enable organizations to determine how best to enhance or shifts it is products and services. However, an organization can ensure customer satisfaction by; 1.formulating a customer service board 2.handling customers with respect, and honor.
3. giving proactive services to buyers. 4.conducting frequent stand-up meetings with the employees.
5. provide the clients with multichannel support.
6. personalize the needs and desires of individuals customers.
7. minimize hold period to ensure customers get products and services on time.