Answer to Question #158829 in Management for waleed

Question #158829

Assume that you are Atif Ahmed, customer service officer at “Fashion Female Accessories”, you are required to compose a message for your customer (Bushra Bilal) informing her that the hand bag she purchased a week before cannot be exchanged and refunded due to the company`s policy.

Your Task: Write an email of about 150 – 200 words to the customer by using the appropriate writing approach. Assume the necessary information where needed.


Expert's answer

Mr. Bushra Bilal,

Hi Bushra Bilal, I am sorry on behalf of the company for the bad experience you had with our product. Our number one priority is always to ensure customer satisfaction. But I am deeply sorry that satisfaction was not demonstrated to you. I would kindly like to inform you that you assumed to read through our return policies described as the final policy. Dear customer, our final policy plan states that all sales are final and that the company only accepts the exchange or refund for defective or damaged products on transit. I apologize again, but we advise you that it is essential to always observe the state of the product at the time of delivery and raise immediate complaints.

Kindly let me know if you have any other or more comments, concerns, or questions. We are always at your service. 

Best regards,

Atif Ahmed

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