Answer to Question #71170 in Other Economics for waqas
Each process is defined by the steps needed to complete the process. Missing a step could mean a lost or delayed order or a defective final product. Mapping is drawing out the workflow.
For example, say you are creating an SOP for the sales process of an internet inquiry. First, map how the lead is initially contacted after requesting information: phone call, email or text. Map how many times your sales team conducts follow-ups if the prospect can't be reached initially, with specific scripts for each contact. Map a different script for when the prospect is reached, as well as a set of follow-ups depending on whether the prospect buys your product or service or decides to hold off.
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