Answer to Question #340282 in Marketing for Shubham

Question #340282

Write a complaint letter to the Director of Consumer Grievance Redressal Cell based on



the facts given below:



You are Jass Javvy. You bought a Kitchen Aid stand mixer from Flipkart on 1 January



2022 for an amount of Rs.40,000. This included delivery and 40-day money-back offer



As the stand mixer did not perform satisfactorily you decide to return it to Flipkart and



send it back on 5th January. You call the company every week and the representative



inform you over phone that the transportation and handling charges as well as money



equivalent to the price of the mixer, would be credited to your account. On 15th March



you receive a statement for your credit card and to your dismay you find that no credit



has been applied to your account for the mixer, its transportation and handling charges



You are dissatisfied and decide to write a complaint letter



a. What is the appropriate ‘tone’ of a letter of claim? How will the tone affect the manner

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