There has been a greater emphasis being placed on E-Governance in India which refers to the usage of e-commerce and e-business technologies by governments & their departments to conduct their own business. Choose your own city/town municipality & write down the salient features of any Government to Citizen (G2C) initiative conducted in your area recently. Also highlight the key benefits of this G2C initiative in your area to the common man. How has it changed the life of a common citizen? Support the benefits section with some statistics or Quantitative data (For example: Number of citizen complaints fell down by 65%). (In case you are living in a rural area, please choose the nearest city of your region, in case you are living abroad, you are free to choose your local foreign city to explain)
The Huduma Kenya Program is a one-stop-shop model that has improved citizen-centered public service delivery using technologic channels in Kenya. The e-governance approach improves service delivery to citizens through digital technology and the establishment of citizen service centers in Nairobi and across the country at large.
The G2C initiative has high improved public service delivery to citizens. Today, 25 services are being offered to approximately 15,500 citizens every day (Moturi, 2016). The approach creates a platform for digital innovation in changing the life of the common man. Individuals are able to access government services without long queues. The approach centralizes public services improving efficiency and ease of access. The program has created employment for many in the city and around the country. It is a crucial initiative in community development.
Moturi, C. (2016). CITIZEN CENTRIC EVALUATION OF ACCESSIBILITY OF ICT SERVICES FOR PERSONS WITH DISABILITY: A CASE STUDY OF HUDUMA CENTRES IN KENYA. University of Nairobi. Retrieved from http://erepository.uonbi.ac.ke/bitstream/handle/11295/98605/Maina%20Daniel_Citizen%20Centric%20Evaluation%20of%20Accessibility%20of%20Ict%20Services%20for%20Persons%20With%20Disability-%20a%20Case%20Study%20of%20Huduma%20Centres%20in%20Kenya.pdf?sequence=1