Navin was promoted as a manager one year ago. Navin’s performance has been ‘’above average’’ though he has potential and can get better. Navin reports to Natasha who is a General Manager. Natasha has called Navin for a performance feedback session. What steps should Natasha take to ensure that the performance feedback session is meaningful and achieves a successful outcome.
Natasha should focus on Navin's strength more than weaknesses. She should highlight Navin's strength and encourage her to work hard in specific areas for better performance. Natasha should also ensure that transparency becomes a priority in the discussion. Sharing the company's objectives and goals will help to plan for its future success. The discussion between Natasha and Navin should be a two-way conversation, which will reduce anxiety and create trust. Additionally, the conversation should be future focused, which will create room for improvements in the future. Natasha should embrace data evidence and avoid personal opinions. To avoid personal opinions, Natasha should have data from every source in the company.