Answer to Question #176505 in Marketing for Carolyn

Question #176505

As a marketer, you constantly come into contact with a lot of customers of with

 different orientations/background during the day-to-day operations who are in

 search of solutions for their needs and wants.

 As a marketer why do you need to understand the needs of your customer?

Expert's answer

           Knowing the customer better is significant. This will assist in getting more leads and more business. Understanding a customer is imperative to provide them with sound services that result in solid customer relationships. New sales would also be generated because of the positive recommendations, even by word of mouth. Understanding the psyche of the customer may not be easy. Still, it surely needs a thoughtful analysis to identify their thoughtful analysis and identification of preferences and purchasing patterns, (Hazée  et al., 2017).

           To understand the customers better, the marketer must read, comprehend and even imbibe them into their working approach for engaging with the needs of the customers and finally selling more to them. To have an end-to-end comprehension of the customer's business environment is a very crucial competitive advantage to have. There are numerous benefits that one may avail through understanding the client base of the direct customers, such as:

1)     Aligning the business with that of the clients

           This is imperative in understanding the business angle of the customer. Additionally, it brings more clarity that should be understood before offering a customer service or product (Hazée  et al., 2017). The moment people join hands in providing service to their customers, they become a part of the team because they become stopped from being taken as an outside vendor.

2)     Being a part of the growth journey of the customer

           No matter the customer's niche, every business has its basic tendency that keeps evolving with time. Such an evolution may not happen by itself. Many difficulties must be overcome through sustaining the company for a longer time

3)     Customizing the needs of the market campaigns

           It is critical to understand the kind of clients being served. This will help in determining the way with which they require help. In essence, a vast amount of data is present online that assists in managing businesses well and relating nicely with the customer. Given the presence of this kind of knowledge, people may want to speak to gain attention. However, should one have the right frame of mind in their marketing campaign, they would surely attain the prioritized business objectives and convert such probabilities of building a relationship.



















Hazée, S., Delcourt, C., & Van Vaerenbergh, Y. (2017). Burdens of access: Understanding customer barriers and barrier-attenuating practices in access-based services. Journal of Service Research, 20(4), 441-456.


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