Tension in the South African taxi industry can be resolved in numerous ways to enhance customer demands. In both e-hailing and metered taxi operators, they need to offer customer services that meet the expectations of the traveler. Stakeholder management relies primarily on how manner taxi operators handle clients. Metered and e-hailing taxis have some similarities that are complex to other customers. Therefore, the operators should explain every concept that is not clear to be competitive in the industry. Alternatively, when clients’ are free from tension on travelling matters, the South African taxi industry has assurance on taxi business suitability.