Answer to Question #192918 in Management for BHAHUGANAM SAI BHA

Question

2. There has been a greater emphasis being placed on E-Governance in India which refers to the usage of e-commerce and e-business technologies by governments & their departments to conduct their own business. Choose your own city/town municipality & write down the salient features of any Government to Citizen (G2C) initiative conducted in your area recently. Also highlight the key benefits of this G2C initiative in your area to the common man. How has it changed the life of a common citizen? Support the benefits section with some statistics or Quantitative data (For example: Number of citizen complaints fell down by 65%). (In case you are living in a rural area, please choose the nearest city of your region, in case you are living abroad, you are free to choose your local foreign city to explain)

Answer 1

ESEVA in the state of Andhra Pradesh)

This project is designed to provide ‘Government to Citizen’ and ‘e-Business to Citizen’ services. Originally. The highlight of the ESeva project is that all the services are delivered online to consumers /citizens by connecting them to the respective government departments and providing online information at the point of service delivery.

Benefits;

a.      It makes the government more accessible

b.     It leads to transparency

c.      It increases the quality of government services to its citizens

d.     It reduces subjectivity and corruption

e.     It reduces cost for citizens

ESeva has increased effectiveness by 70% and has reduced the number of complaints by 45% since its launch.