Grace is working as a technical representative at Quantrix Lmtd. In the job as Technical Systems Assistant, the job holder is only allowed two to three minutes of their time in handling personal questions or questions outside of the job functions. It means that 95% of their attention must be customer- need focused in answering their querries verballyas this is critical to the attainment of the company’s objectives. The attributes and skills needed to do this task effectives are social confidence, oral communication and detailed technical knowledge.” solve this case
This instance presents the significance of diligent use of time by the mechanical systems subordinates. Grace should be courteous, observant and must respond only to the questions or demands regarding the procedure and not the subjective questions raised by clients. In the future, if she comes across such a condition when a client takes her through individual negotiations, she must respectfully request them to elude getting into private deliberations and adhere to issue linked discussions by letting them know that her job includes answering to all the clients who are waiting in the queue, for her answer. They will have limited time for each client.