Consider the following organizations : (a) Call center for a company that sells computers; (b) Emergency services (i.e., ambulances) for a city or municipality; (c) Company making semiconductor chips; (d) Hospital ; (e) Department store ; and (f) Bank.
1.How would you define quality in each context?
2. Specify attributes/variables that may measure quality. Discuss the ease or difficulties associated with obtaining values for the various measures.
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