Instruction: Form a group having three members. Based on our discussion in class and your
further reading from different Operations Management textbooks provide answer to the
following questions with strong justifications.
Part One: Service Blueprint (5 Marks)
Select any service providing company i.e., hotel, hospital, school, clinic, restaurant, café, beauty
salon, …… Then prepare service blueprint for the company what you have selected. Your
blueprint shall incorporate the following.
A. Show the major physical evidences.
B. Shows customers and employees actions.
C. Indicate the interaction between customers and front-line employees.
D. Indicate the interaction between front-line employees and back stage employees.
E. Show the line of interaction, line of visibility, line of internal interactions.
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