Answer to Question #95869 in Management for HELEN

Question

Imagine that you have just arrived at the store to buy the new tech device you have been waiting for. You discover that the store has already sold out of the item. How might have operations management principles have best helped this situation?

Answer 1

In this situation, the operation manager has to hand over to service recovery so as to ensure that the problem is fixed immediately or the customer to be given a form of consulation in order to be satisfied with the situation even though there was a service failure.