Answer to Question #71026 in Management for abdikadir

Question

Sam bought a leather corner sofa and chair from SCS Edinburgh for £5,490 in July 2009. Less than a year later, she noticed that the sofa’s stitching had started to unravel and reported the fault to SCS. Sam was shocked when a technician sent by the company to inspect the sofa, simply glued it back together. Seven days later, the stitching started coming apart again. Sam contacted her local trading standards office, which contacted SCS on her behalf. SCS said that it required photographs of the fault, and wanted to send round another technician – who turned out to be the same person who inspected the sofa previously. SCS then, via the manufacturers, offered to replace the sofa covers. Sam reluctantly accepted, providing that the colour of the covers would exactly match the rest of the suite. But, as the samples sent didn’t match the suite, a replacement leather panel wasn’t fitted.