Answer on Other Management Question for faizi
There is no widespread agreement as to what TQM is and what actions it requires of organizations,however a review of the original United States Navy effort gives a rough understanding of what is involved in TQM.
The key concepts in the TQM effort undertaken by the Navy in the 1980s include:
-"Quality is defined by customers' requirements."
-"Top management has direct responsibility for quality improvement."
-"Increased quality comes from systematic analysis and improvement of work processes."
-"Quality improvement is a continuous effort and conducted throughout the organization."
The Navy used the following tools and techniques:
-The PDCA cycle to drive issues to resolution
-Ad hoc cross-functional teams (similar to quality circles) responsible for addressing immediate process issues
-Standing cross-functional teams responsible for the improvement of processes over the long term
-Active management participation through steering committees
-Use of the Seven Basic Tools of Quality to analyze quality-related issues
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