Answer to Question #20305 in Other Management for shahid habib
& It can be differentiated from program management in that program management associated with managing a group of interrelated projects. But from another point of view, process management includes program management. In project management, process management is the use of repetitive processes to improve project results.
In the standard process management process, the first step is the review of the existing process. This usually includes reading the operations manual, speaking with staff, and observing activities. It is not uncommon for the actual process to vary from the written steps. This is often due to out of date manuals, or failure of the manual to truly capture all the steps and their implications.
Monitoring staff is one way to determine the time required for each step in a process. Another way is just to measure the time needed to complete the whole process and determine the average time for each step. The most effective way is to spend a short period of time in each role.
Working in a position, especially in a production or manufacturing environment, quickly highlights the issues, strengths and weaknesses of the current process. It also provides an opportunity for staff to see a commitment to really understand the process, and may generate more discussions. Talk to the staff and supervisors to really understand their ideas and see where improvements can be made.
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