Read the article: Spotify Cancels "Hateful Conduct" Policy After An Uproar Policy by Ben Sisario
The author is trying to illustrate that despite Spotify being a neutral regulator committed to removing what it called hate content or rather music meant to incite hatred or violence, their roles are limited. For instance, spotify is shying away from playing judge and jury especially in addressing the behavior of artists beyond what they sing or rap about.
The author is also concerned with the netrality of Spotify platforms which has increasingly become a highly influential promotional outlet. For example, their role in singling out any particular artists for punishment while not also punishing 19 other artists who have been accused over the years of sexual misconduct or physical violence.