Answer to Question #123472 in English for Nelisiwe

Question #123472
As an intelligent educator how would you use assertiveness to resolve the conflict
Expert's answer

Assertiveness is the direct and honest communication of opinions, feelings, needs, and rights in a way that does not violate the personal rights of others. It involves a client standing up for their own rights, while acknowledging the rights of others, and working towards a win-win solution. As an educator you can use assertiveness to resolve the problems by defining the source of the conflict. The more information you have about the cause of the problem, the more easily you can help to resolve it.look beyond the incident.Request solutions.Identify solutions both disputants can support.By following the above simple steps an agreement will be found between the conflicting parties.

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