Answer to Question #142386 in Other for Mxolisi Blessing

Question #142386
A level two service provider has just informed you that because another incident
they are working on is taking longer than expected, they will not meet the target
resolution time for an incident that you own. The only other person who could
work on the incident is on vacation.
• Briefly describe who you would notify.
• How would you minimise customer dissatisfaction in this situation?
• Describe how a service desk moves to a proactive state.
Expert's answer
Dear Mxolisi Blessing, your question requires a lot of work, which neither of our experts is ready to perform for free. We advise you to convert it to a fully qualified order and we will try to help you. Please click the link below to proceed: Submit order

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