Priscilla booked a four-day vacation on a luxury cruise liner through POTO travel agency. She
booked the holiday six months in advance as these trips are extremely popular. Two days before
her departure, she is hospitalised after contracting Covid-19 and must cancel her boat trip.
POTO travel agency charges her a substantial cancellation fee. It is not easy to fill Priscilla’s
space as passengers need to be on an anti-malaria course for a week before the trip.
Discuss Priscilla’s rights as a consumer in terms of the Consumer Protection Act 68 of 2008
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