“Maria works in a day care center. She has been observed arriving to work late and with an
untidy appearance. The other employees are doing some of the Maria’s duties. When
the manager shows up at the day care center, Maria often wants to get credit for work she
has not performed. This makes the other employees angry”.
In the above scenario, which conflict resolution technique is BEST to use? And why? (Write your
answer in max. 150 words) .
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