A new patient dressed in dirty clothes and with poor personal hygiene comes to the physician's office without an appointment. The patient’s appearance indicates that this person may not be able to pay for the office visit. In terms of nonverbal communication displayed by the office staff, how could the patient feel if he or she is not to be seen? What body language will indicate that the medical assistant cares? Why is observation an important component of communication?
Observation is an important component of communication because it allows "reading" body language.
Body language refers to one method by which people send and receive messages with each other. This can complement verbal language. Body language has relevant in work and other situations.
Negative body signals in this case can be - looking around the room, lack of eye contact, staring at the phone, not listening.