Luisa is presenting her final report on the project that she has led to her manager, Ted. The project was a success, and Luisa is enthusiastic about the contributions of her team members.
Ted is not accepting Luisa’s positive views. He criticizes her management of the project, and of the team. He claims that he had to rescue the project himself because Luisa “dropped the ball” so often.
1. Students are required to read the brief scenario in the required reading.
2. After reading the scenario, students in their assigned groups will prepare a 1-2 page maximum reflective essay that must reflect the following:
a) Is this a functional conflict or a dysfunctional conflict?
b) How should Luisa handle the situation? Discuss using conflict handling styles in your answer.
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