The staff has been hired but the technology still needs to be acquired. Assume that
the service desk will start off with 25 staff members situated in an open plan office
of approximately 20 m2
Establish the technology requirements for the service desk. Then, by means of
online searches, obtain free quotes from companies, vendors in shopping centres
or advertisements. Quotes and prices obtained should include the hardware and
software, as well as labour costs involved, in setting up the technology in such a
way that the technology requirements for the service desk will be satisfied. Only
obtain quotes from companies which are willing to provide a quote without
needing to perform a site visit.
Once the quotes and prices have been obtained, write a proposal of the estimated
cost of implementing the technology. Include the quotes and advertisements
consulted in order to support your proposal.
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