MobileExpert expanded its mobile phone retail business from a small shop eight years ago to ten outlets spread across Singapore. Its current business operation is mainly paper-based. There are frequent stockouts of popular brands of mobile phones at its outlets. The CEO of MobileExpert is keen to improve its business competitiveness and transform its supply chain management (SCM) to e-SCM.
Discuss whether it is a good strategic move for MobileExpert to transform its business operations to the digital platform.
1. Differentiate between SCM and e-SCM in general
2. Explain by your own analysis, how is the process of manual SCM now in MobileExpert (From begin until delivery/payment)
3. How is the process of e-SCM implementation in MobileExpert
4. Explain the advantages and disadvantages of applying e-SCM in MobileExpert
5. Recommendation and Conclusion
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