Answer to Question #95422 in Management for Noks

Question #95422
Did Starbucks Manager act in an ethically and morally responsible way? Justify your answer. Elaborate on the factors that excuse or diminish ethical responsibility and cite the appropriate theory.
Expert's answer

The article, The CEO of Starbucks and the Practice of Ethical Leadership, by Sarah Tangdall reports an incident that made Starbucks CEO face ethical and moral dilemma case last year when one of the managers of Starbucks in Philadelphia ordered arrest of two black men who were waiting to meet a business associate at the Starbucks premises.

The manager at Starbucks did not act morally and ethically since his actions were motivated by racism. Though the two black men did not buy anything at Starbucks, it didn’t necessarily mean that they were there to harm other customers (Sarah, 2018). As a result, his action of calling the police to arrest the two black men was not necessary. The social, ethical responsibility theory contends that decisions ought to be validated in line with ethical principles before implementation (Eyun& Junghyuk, 2015). Therefore, the actions of the manager at Starbucks were not appropriate. 

The reason for picking this particular case is that it sheds light on the ethical and moral conducts of workers with regards to how they interact and handle their clients.


Eyun, J & Junghyuk K. (2015). Factors affecting ethical practice of public relations professionals within public relations firms. Journal of Business Ethics, 1(2) 123-141

Sarah T. (2018, 28 August). The CEO of Starbucks and the practice of ethical leadership. Retrieved from

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