Answer to Question #29285 in Management for NAMITA JHA

Question #29285
(a) What is meant by emotional intelligence?
(b) What is the impact of emotional intelligence on managers?
Expert's answer
(a) Emotional intelligence is ability to recognize emotions, control them,and know how to change them into desired responses. Traditionally, there are four stages in dealing with emotions: first one is recognition of emotion (for example, by non-verbal signals), the second stage is responding (for example, emotions can help prioritize actions), the third stage is realization of emotions (understanding the underlying message behind emotions), the fourth stage is control and regulation of emotions. Emotional intelligence is measured by EQ test and is widely used by employers in order to evaluate employee's job performance.

(b) High coefficient of emotional intelligence is key for managers because they need not only to control their own emotions, but "read" and manage their employees' emotions, so that they did not affect their performance in a negative way. Managers can promote productivity
and increase employees' performance by regulating emotional intelligence: make employees feel safe and self-aware in the company; teach them to express emotions in a manner that does not interfere with company productivity; motivate for further development; improve communication skills. By utilizing the EI models managers can improve productivity by several times as numerous examples prove that technical factors in combination with emotional ones show outstanding results.

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