Process management is a combination of planning and monitoring of processes. The term generally refers to business process management and production processes. Business Process Management (BPM) and business process reengineering are interrelated, but not identical.& The process management is the application of knowledge, skills, tools, techniques and systems to define, visualize, measure, control, report and improve processes to meet customer requirements profitably. & It can be differentiated from program management in that program management associated with managing a group of interrelated projects. But from another point of view, process management includes program management. In project management, process management is the use of repetitive processes to improve project results. In the standard process management process, the first step is the review of the existing process. This usually includes reading the operations manual, speaking with staff, and observing activities. It is not uncommon for the actual process to vary from the written steps. This is often due to out of date manuals, or failure of the manual to truly capture all the steps and their implications. Monitoring staff is one way to determine the time required for each step in a process. Another way is just to measure the time needed to complete the whole process and determine the average time for each step. The most effective way is to spend a short period of time in each role. Working in a position, especially in a production or manufacturing environment, quickly highlights the issues, strengths and weaknesses of the current process. It also provides an opportunity for staff to see a commitment to really understand the process, and may generate more discussions. Talk to the staff and supervisors to really understand their ideas and see where improvements can be made.