Answer to Question #162018 in Management for Dini

Question #162018

CASE STUDY Dozens Sickened An antismoking conference was held in Kansas CityMO. As the convention ended, over fifty people came down with gastrointestinal distress. It was diagnosed as a food-borne illness. Whether the food was consumed at the hotel ar which the event was hosted, one of the off-site events, or whether all fifty people independently ate at a restaurant in town was the first order of business during the Kansas City Health Department's investigation ( CNN Health, 2002).

1.While the health department is researching the cause, what should the meer ing organizer's risk team be doing? 2.What should the hotel be doing What should be done to minimize the risk of this occurring ?

3.What might be the repercussions of this outbreak on the meeting organizer The hotel? Does it matter if they are ultimately found not to blame?

Expert's answer

1.     The meeting organizer's risk team should know whether the guests ate at the hotel where the event was organized or another restaurant to know if their food was the problem. It should get the details of check-in time and check-out time, more specifically when meals were being served. The hotel should be getting the details of the ingredients used to prepare the foods served and investigate their sources and whether they were safe for consumption.

2.     The hotel should be adhering to all safety standards when ordering ingredients and be subjected to quality checks to ensure they meet the mandatory food safety standards by health guidelines.

3.     If the outbreak occurred at the hotel where the meeting was held, the meeting organizer would have to bear the guests’ medication costs. The organizer will also face legal charges for putting the lives and health of the guests at risk. Even if the meeting organizer is not to blame, it really matters since the hotel will lose a reasonable impact on reputation risk and lose a sizeable market share as no one will need to take a meal or meeting there.  

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