Answer to Question #159929 in Management for Sameen Shah

Question #159929

Assume that you are Atif Ahmed, customer service officer at “Fashion Female Accessories”, you are required to compose a message for your customer (Bushra Bilal) informing her that the hand bag she purchased a week before cannot be exchanged and refunded due to the company`s policy.

Expert's answer

Hello Bushra Bilal

Hope you are doing fine. I just wanted to inform you that the hand bag you bought from the company cannot be exchanged likewise the company cannot refund you your money. This is according to the company rules and regulation that once a good is sold cannot be returned to the company or no refunding of the money. That's why each and every customer is given a booklet containing all the company rules to read and at the end sign that they have understood and agreed to the company rules. We Fashion Female Accessories, regret over the same but advice you next time be keen when making any order from our company.

Best regards

Atif Ahmed, customer service officer

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