Answer on Other Management Question for mani
Satisfied staffs often develop a willingness to better working standards as well as ensuring unity at the workplace. They feel wanted at work which is reflected in their cohesive behavior and nature of work. The organization as a whole benefits from the output that is generated, at the same time benefiting from the employee branding policies.
Therefore, staff satisfaction is highly necessary to be sure of banking upon the efforts of the employees.
Carman, J. (2013) Customer Perceptions of Service Quality: An Assessment of SERVQUAL Dimensions. Journal of Retailing, 66(Spring), 33-55
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